Do I Need to Report My Lyft Accident to Lyft?

Quick Answer

If you need to report a Lyft accident to Lyft, the company provides an accident-reporting process—particularly when someone was injured or there was property damage.

Lyft provides an accident-reporting process for claims involving injuries or damages. According to Lyft, a person seeking to submit a claim of loss can begin by completing its accident report. Lyft also provides access to its Claims Customer Care team for assistance with the process.

If you were a passenger, also save your Lyft trip information, photographs, police-report information, medical information, and any communications you receive concerning the collision.

Reporting the accident to Lyft is not a substitute for calling 911 when emergency assistance is needed, obtaining appropriate medical care, or reporting the collision to police when required.

Key Takeaways

• Lyft provides a process for reporting accidents involving injuries or property damage.
• If there is an emergency, call 911 first.
• If you were a passenger, save your Lyft trip receipt and screenshots showing the ride.
• Keep photographs, police information and communications related to the collision.
• Reporting the accident can create a record with Lyft and begin its claims process, but it does not determine fault or resolve an injury claim.

How Do I Report a Lyft Accident?

Lyft maintains an online process for reporting an accident or collision.

According to Lyft, if you are submitting a claim involving an injury or property damage, you can begin by completing Lyft’s accident report. Lyft states that the report generally takes approximately 10–15 minutes to complete.

Lyft also provides access to its Claims Customer Care team for people who need assistance with the process.

Lyft — Report an Accident or Collision

If there is an emergency, call 911 first.

What Information Should I Have Before Reporting the Accident?

Before beginning the reporting process, gather and preserve as much information as you reasonably can.

That may include:

• Lyft trip receipt or screenshots
• Driver and vehicle information
• Date, time and location of the collision
• Photographs or video
• Police-report information, if available
• Basic information about injuries or property damage
• Names and insurance information for the drivers involved

Don’t rely solely on information remaining available inside an app.

Saving copies or screenshots can help preserve information about the ride as it appeared after the collision.

Why Does Reporting the Accident to Lyft Matter?

A Lyft collision can present insurance issues that are different from an ordinary accident involving only privately operated vehicles.

The driver’s status on the Lyft platform can affect the insurance issues involved.

Lyft describes different coverage depending upon whether the app was off, the driver was logged in and waiting for a request, or the driver was picking up a passenger or completing a ride. During pickup and an active ride, Lyft states that it maintains third-party automobile liability insurance for covered accidents and that certain first-party coverages may also apply depending upon the circumstances and applicable requirements. Reporting the accident can also begin Lyft’s claims process if the collision involved injury or property damage.

If you were a passenger when the collision happened, your Lyft trip information can therefore be particularly important.

Need Help After a Lyft Accident?

If you were injured while riding in a Lyft, you may have questions about reporting the accident, insurance coverage, medical bills or what happens next.

PhillyLegalConnect provides educational information to help accident victims better understand these issues.

When legal representation is needed, PhillyLegalConnect connects readers directly with The Oakes Firm — Philadelphia Injury Lawyers.

Speak Directly With The Oakes Firm

Free Rideshare Accident Consultation. No fee unless there is a recovery.

Get Help After a Lyft Accident →

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What To Do Next

If you were involved in a Lyft accident:

1. Take care of your health first. Seek appropriate medical treatment for injuries or symptoms.
2. Save your Lyft trip information. Keep your receipt and screenshots showing the driver, ride, pickup, destination and other available trip information.
3. Document the collision. Preserve photographs, police information and other available accident information.
4. Report the accident to Lyft. Keep copies of anything you submit and communications you receive.
5. Understand your options. If you were injured and have questions about a Lyft accident claim, you can speak directly with The Oakes Firm.