The Insurance Adjuster Stopped Returning Calls. What Should I Do?

If your insurance adjuster stopped returning calls, move your follow-up beyond voicemail by contacting the insurer’s claims department to resolve the communication gap and keep your claim moving.

Quick Answer

If your insurance adjuster stopped returning calls, keep a record of your attempts and send a concise written request for a claim update. Confirm who handles the claim and ask for a supervisor if necessary. Unanswered calls do not tell you whether the claim was accepted or denied. Do not let the delay cause you to miss a policy or legal deadline.

Key Takeaways

• Save a dated record of unanswered calls, messages, emails, and letters.
• Ask for a written status update and confirmation of any missing information.
• Check whether the claim has been reassigned before escalating.
• Keep track of deadlines while you wait for a response.

Insurance Adjuster Stopped Returning Calls? Put Your Request in Writing

Send a short email or letter with your name, claim number, accident date, preferred contact information, and the specific question you need answered. List the dates of recent contact attempts without making accusations.

Ask whether the insurer needs additional information and when you can expect an update. For example:

“I am following up on claim [claim number] concerning the accident on [date]. I left messages on [dates]. Please confirm who is handling the claim, its current status, and whether you need anything further from me.”

Keep a copy and any delivery confirmation. Avoid sending repeated messages with changing accounts of the accident merely to obtain a response.

How Should I Escalate an Unanswered Claim Request?

Call the insurer’s main claims number to confirm that the adjuster still handles your claim. Ask whether the adjuster is out of the office or whether another person has taken over. If follow-up attempts remain unanswered, request a claims supervisor’s name and contact information.

If the claim involves your own insurer, review the policy’s notice and cooperation requirements. If it involves the other driver’s insurer, remember that its adjuster represents that insurer. If an attorney already represents you, share the unanswered correspondence with the attorney.

What If the Insurance Company Still Does Not Respond?

Continue saving claim documents and recording unanswered requests. Do not assume silence means the insurer has accepted, denied, or closed the claim.

For Pennsylvania insurance concerns, you can ask a question or submit a complaint through the Pennsylvania Insurance Department’s Consumer Services Online Portal. A complaint is not a substitute for protecting policy or legal deadlines. Seek timely guidance if the delay affects an important decision.

What To Do Next

1. Organize your claim number and contact history.
2. Send one focused written request for an update.
3. Confirm the assigned adjuster and escalate to a supervisor when necessary.
4. Review approaching deadlines and seek guidance before waiting further.

Speak Directly With The Oakes Firm

If unanswered insurance communications are delaying your car-accident injury claim, The Oakes Firm can review the claim history, available documents, and appropriate next steps.

Visit The Oakes Firm’s Philadelphia Car Accident Guide →

Free consultation. No fee unless there is a recovery.
Call (215) 883-4412

Related PhillyLegalConnect Quick Answers

• The Insurance Company Wants a Recorded Statement. Do I Have to Give One?
• The Other Driver’s Insurance Company Wants Me to Sign a Medical Release. Should I?
• Should I Accept the Insurance Company’s First Settlement Offer?

Related PhillyLegalConnect Resources

• Philadelphia Injury Playbook
• What to Do After an Accident in Philadelphia